Support and Contact

At Boat and Trip, we are here to address all your questions and resolve any issues you encounter. Whether it’s a reservation query or a technical problem, you can reach out to us through the following channels.

Contact Us

1. Email Support

You can use our email address for any inquiries.
📧 Email: support@boatandtrip.com
Our email support typically responds within 24 hours.

2. Phone Support

For faster resolutions, you can contact us by phone.
📞 Phone: +90 532 111 30 50
Business hours: 09:00 - 18:00 (UTC+3)

3. WhatsApp Support

For quick responses, you can also reach us via WhatsApp.
💬 WhatsApp: +90 532 111 30 50

4. Live Chat Support

Use the Live Chat feature on our platform for instant assistance. Messages left outside business hours will be addressed as soon as possible.

Steps for Quick Resolution

Provide Details of Your Issue: Clearly explaining your issue helps us resolve it faster. Include information such as:
- Reservation number
- Date of the issue
- Screenshots (if available)
Choose the Right Channel:
- Use email for technical issues.
- Opt for phone or WhatsApp for reservation-related queries.
Our Response Times:
- Email: Typically answered within 24 hours.
- Phone and WhatsApp: Usually resolved instantly or on the same day.

Common Issues

Reservation Issues

If you notice an error in your reservation details, check the "My Reservations" section or contact us directly.

Payment Issues

For payment-related issues, share your payment receipt via email to request a quick resolution.

Technical Support

For access issues, login problems, or other technical issues, reach out to our support team with screenshots for faster assistance.

Feedback and Suggestions

We value feedback from our users to improve our platform. Share your suggestions and views with us through the following channels:

Feedback Form: Feedback Form