Cancellation Policies

All reservations made on the Boat and Trip platform are subject to the following cancellation policies. Please read the cancellation and refund procedures carefully.

1. General Cancellation Terms

1. If you wish to cancel your reservation, you must notify us at least 30 days before the reservation date. In this case, 100% of your payment will be refunded.
2. For cancellations made less than 30 days before the reservation date, the following refund rates apply:
   • 30-15 days before: 50% of the total payment.
   • 14 days or less: No refund.

2. Force Majeure Situations

1. In cases of force majeure such as natural disasters, pandemics, or restrictions imposed by authorities, a special evaluation will be made.
2. For reservations canceled due to force majeure, refund or date change options may be offered. For detailed information, please contact our support team.

3. Cancellations by the Boat Owner

1. If the boat owner cancels the reservation, a full refund will be provided to the customer.
2. Additionally, efforts will be made to offer an alternative boat for the same dates to prevent inconvenience.

4. Date Changes

1. If you wish to change your reservation dates, you must submit your request at least 15 days in advance.
2. Date changes are subject to the boat’s availability and may incur additional charges.

5. Refund Process

1. Refunds for canceled reservations will be processed within 10 business days from the confirmation of the cancellation.
2. Refunds will be made using the same payment method used for the reservation.

6. Cancellation and Refund Requests

To cancel your reservation or request a refund, please contact us at:

• Email: booking@boatandtrip.com

With Boat and Trip, you can make your reservations with peace of mind. Cancellation and refund requests are handled meticulously, and support is provided at every step of the process.